Resources

A step-by-step guide to keep you organized from inquiry to confirmed booking.

Quick-reference documents outlining the booking process

Here is a link to a canva business card example you can modify.

Feel free to post your Canva designs so others can use or get inspired!

Initial conversation examples between advisor and client

List of recommended conferences and meetings you could attend

Check for Visa and Entry Requirements

Visual of the different cruise lines and how they compare.

An example of what you can send DMCs requesting their assistance on an itinerary

List of questions you can ask in the beginning stages of planning.

Pro tips, packing lists, guides, pre-trip info, etc

Here is a link to a canva signature example you can modify.

List of groups to join on Facebook for travel advisors only to learn about destinations, resorts and reviews.

What to do when a clients flight is delayed or canceled

A list of common client questions you might get asked and how to respond.

Here’s a quick guide to help you get started with Luma Travel Co and see what the journey looks like from day one.

How to book hotel collections direct through travel advisor portals.

List of recommended resorts/hotels by destination.

Feel free to add any questions/answers you've received or tips & tricks you’ve picked up along the way here!

LUMA logos and brand guide.

MVT Company contact info, air desk, book ytc, W9 form, tax examples.

Marketing

Nova and LUMA travel advisor contact information.

Here are a variety of packing lists, pre-departure list with money and tipping advice.

How to communicate if you do/don't charge a planning fee.

A list of our top preferred Tour Operators

View proposal and itinerary examples

Communication suggestions, DMC itinerary request example, proposal and itinerary examples.

Director of Leisure/Sales Managers contact info at resorts and cruise lines.

Destination folders packed with tips, info, and helpful details.

If you would like to book travel agent rates or request familiarization trips here are a few resources.

Forms, email templates, proposal and itinerary examples. Quick links you can easily download right into your account.

Outlines the different methods of booking with Tour Operators, DMCs, hotel direct, or piecemeal and the pros and cons of each

List of the different Virtuoso levels and instructions how to send clients marketing materials (magazines).

Daily checklist of items you can add to your task list to stay organized weekly

Here is an email example of what to send a hotel/resort requesting a welcome amenity and personalized note prior to clients arrival